FAQ
Frequently Asked Questions
Q: When are swim lessons offered?
A: DAAC currently offers swim lessons during the Fall, Spring, and Summer.
Fall & Spring: Group swim lessons are held on eight consecutive Saturday mornings (pending holiday weekends) at the following times: 8:00 AM, 8:45 AM, 9:30 AM, 10:15 AM
Summer: Group swim lessons are held Monday through Thursday for two consecutive weeks (pending holidays) at the following times: 11:00 AM, 11:45 AM, 12:30 PM
Q: How do I register online?
A: Visit the Swim Lessons tab on our website and select Registration. All registrations are completed through Active Network.
Q: What are the fees for swim lessons?
A: Swim lesson fees vary based on residency and the number of children being registered. Current pricing can be found under the Fees section of our website.
Q: What level is appropriate for my child?
A: We offer Parent & Child, Preschool 1, 2 & 3, and Learn-to-Swim Levels 1–6.
For detailed class descriptions and placement information, click here. If you are still unsure which class is best for your child, please email [email protected] and we will be happy to help.
Q: My child is not preschool-aged, but Preschool 2 or 3 sounds appropriate. Can they enroll?
A: Yes. Our swim lesson program is based on a swimmer's comfort level and ability, not solely on age. If you are unsure which class is the best fit, please email [email protected] and we will gladly assist you.
Q: My preschool-aged child can already swim independently. Can they enroll in a higher level?
A: Absolutely. Our swim lesson program is based on a swimmer's comfort level and ability. If you are unsure whether your child is ready for a more advanced class, email [email protected] and we will help determine the most appropriate placement.
Q: Are private swimming lessons offered?
A: Yes. Private and semi-private lessons are available following our group lesson schedule, pending instructor availability.
Q: What should I bring?
A: Please bring a swimsuit, towel and a change of clothes (especially during cooler months)
For children with long hair, we recommend pulling it back to keep it out of their face. Goggles are optional but may help your child feel more comfortable in the water.
Q: Do I need to bring a flotation device for my child?
A: No. Any flotation devices or swim lesson equipment needed during class will be provided by DAAC.
Q: Does my child need goggles?
A: Goggles are optional but may help your child feel more comfortable in the water.
Q: Do I need sunscreen?
A: No. Our pool is indoors, so sunscreen is not necessary.
Q: Where can I observe swim lessons?
A: Parents and guests may observe lessons from the balcony overlooking the pool, which is accessible directly from the lobby. Additional viewing is available through the natatorium observation window located in the stairwell leading to the balcony.
To minimize distractions, parents are asked to remain off the pool deck unless participating in a Parent & Child class.
Q: Can I stay on the pool deck during my child's lesson?
A: No. To provide the best learning environment and minimize distractions, parents and spectators are asked to remain in the designated viewing areas unless participating in a Parent & Child class.
Q: What changing facilities are available?
A: Male and female locker rooms are located in the natatorium. Restrooms are also available in the pool lobby. A family restroom with a baby changing table is located in the hallway leading to the pool, just past the elevator.
Q: Are showers available?
A: Yes. Showers are available in both the men's and women's locker rooms.
Q: Why do I have to check in before every lesson?
A: Checking in each week helps us maintain accurate attendance records. In the event of an emergency, it also allows us to account for all participants and provide accurate information to emergency personnel.
Q: When should we arrive?
A: Please plan to arrive 10–15 minutes before your scheduled lesson to allow time for check-in and changing.
Q: What if my child is afraid of the water?
A: That's okay! Many children begin swim lessons feeling nervous. Our instructors work to create a positive, encouraging environment and help each swimmer build confidence at their own pace.
Q: What if my child is sick?
A: Please do not bring your child to swim lessons if they have a fever, vomiting, diarrhea or another contagious illness. This helps protect the health of our swimmers, instructors and families.
Q: What happens if my child misses a lesson?
A: Missed lessons cannot be made up, refunded or credited. Due to instructor scheduling and class capacities, makeup lessons are not available.
Q: What happens if DAAC cancels a lesson?
A: If a lesson is canceled by DAAC due to circumstances such as severe weather or facility issues every effort will be made to schedule a makeup lesson.
Q: I wanted an earlier class time, but it says there are no spots available.
A: Class sizes are limited to maintain safe instructor-to-swimmer ratios. Once a class reaches capacity, no additional spaces can be added.
Q: I'm looking for a specific class, but it doesn't appear on the registration page.
A: If a class or time slot does not appear in Active Network, it is currently full.
Each class maintains its own waitlist. If a spot becomes available due to a cancellation or the addition of instructors, the next swimmer on that class's waitlist will be offered the available spot.
Q: I registered my child for the wrong level.
A: Please email [email protected] as soon as possible if you registered your child for the wrong level.
All transfers are subject to a $10 transfer fee and are based on class availability. If the requested class is full, we will be unable to complete the transfer.
Please register carefully, as refunds and credits are not offered for registration errors. If we are unable to transfer your swimmer to the appropriate class due to a lack of availability, a refund may be considered at DAAC's discretion. Any approved refund will be issued less a $15 administrative fee to cover registration processing and the reserved class space.
Q: How can I help my child continue improving outside of swim lessons?
A: DAAC offers recreational swimming during various times throughout the year. Visit the Recreational Swimming section of our website for current schedules and additional information.
Q: My child has completed all (or most) of the swim lesson levels. What's next?
A: DAAC offers a competitive swim team for swimmers ages 5–18, with both summer and winter seasons.
For more information, visit the DAAC Swim Team section of our website or email [email protected].
Q: When are swim lessons offered?
A: DAAC currently offers swim lessons during the Fall, Spring, and Summer.
Fall & Spring: Group swim lessons are held on eight consecutive Saturday mornings (pending holiday weekends) at the following times: 8:00 AM, 8:45 AM, 9:30 AM, 10:15 AM
Summer: Group swim lessons are held Monday through Thursday for two consecutive weeks (pending holidays) at the following times: 11:00 AM, 11:45 AM, 12:30 PM
Q: How do I register online?
A: Visit the Swim Lessons tab on our website and select Registration. All registrations are completed through Active Network.
Q: What are the fees for swim lessons?
A: Swim lesson fees vary based on residency and the number of children being registered. Current pricing can be found under the Fees section of our website.
Q: What level is appropriate for my child?
A: We offer Parent & Child, Preschool 1, 2 & 3, and Learn-to-Swim Levels 1–6.
For detailed class descriptions and placement information, click here. If you are still unsure which class is best for your child, please email [email protected] and we will be happy to help.
Q: My child is not preschool-aged, but Preschool 2 or 3 sounds appropriate. Can they enroll?
A: Yes. Our swim lesson program is based on a swimmer's comfort level and ability, not solely on age. If you are unsure which class is the best fit, please email [email protected] and we will gladly assist you.
Q: My preschool-aged child can already swim independently. Can they enroll in a higher level?
A: Absolutely. Our swim lesson program is based on a swimmer's comfort level and ability. If you are unsure whether your child is ready for a more advanced class, email [email protected] and we will help determine the most appropriate placement.
Q: Are private swimming lessons offered?
A: Yes. Private and semi-private lessons are available following our group lesson schedule, pending instructor availability.
Q: What should I bring?
A: Please bring a swimsuit, towel and a change of clothes (especially during cooler months)
For children with long hair, we recommend pulling it back to keep it out of their face. Goggles are optional but may help your child feel more comfortable in the water.
Q: Do I need to bring a flotation device for my child?
A: No. Any flotation devices or swim lesson equipment needed during class will be provided by DAAC.
Q: Does my child need goggles?
A: Goggles are optional but may help your child feel more comfortable in the water.
Q: Do I need sunscreen?
A: No. Our pool is indoors, so sunscreen is not necessary.
Q: Where can I observe swim lessons?
A: Parents and guests may observe lessons from the balcony overlooking the pool, which is accessible directly from the lobby. Additional viewing is available through the natatorium observation window located in the stairwell leading to the balcony.
To minimize distractions, parents are asked to remain off the pool deck unless participating in a Parent & Child class.
Q: Can I stay on the pool deck during my child's lesson?
A: No. To provide the best learning environment and minimize distractions, parents and spectators are asked to remain in the designated viewing areas unless participating in a Parent & Child class.
Q: What changing facilities are available?
A: Male and female locker rooms are located in the natatorium. Restrooms are also available in the pool lobby. A family restroom with a baby changing table is located in the hallway leading to the pool, just past the elevator.
Q: Are showers available?
A: Yes. Showers are available in both the men's and women's locker rooms.
Q: Why do I have to check in before every lesson?
A: Checking in each week helps us maintain accurate attendance records. In the event of an emergency, it also allows us to account for all participants and provide accurate information to emergency personnel.
Q: When should we arrive?
A: Please plan to arrive 10–15 minutes before your scheduled lesson to allow time for check-in and changing.
Q: What if my child is afraid of the water?
A: That's okay! Many children begin swim lessons feeling nervous. Our instructors work to create a positive, encouraging environment and help each swimmer build confidence at their own pace.
Q: What if my child is sick?
A: Please do not bring your child to swim lessons if they have a fever, vomiting, diarrhea or another contagious illness. This helps protect the health of our swimmers, instructors and families.
Q: What happens if my child misses a lesson?
A: Missed lessons cannot be made up, refunded or credited. Due to instructor scheduling and class capacities, makeup lessons are not available.
Q: What happens if DAAC cancels a lesson?
A: If a lesson is canceled by DAAC due to circumstances such as severe weather or facility issues every effort will be made to schedule a makeup lesson.
Q: I wanted an earlier class time, but it says there are no spots available.
A: Class sizes are limited to maintain safe instructor-to-swimmer ratios. Once a class reaches capacity, no additional spaces can be added.
Q: I'm looking for a specific class, but it doesn't appear on the registration page.
A: If a class or time slot does not appear in Active Network, it is currently full.
Each class maintains its own waitlist. If a spot becomes available due to a cancellation or the addition of instructors, the next swimmer on that class's waitlist will be offered the available spot.
Q: I registered my child for the wrong level.
A: Please email [email protected] as soon as possible if you registered your child for the wrong level.
All transfers are subject to a $10 transfer fee and are based on class availability. If the requested class is full, we will be unable to complete the transfer.
Please register carefully, as refunds and credits are not offered for registration errors. If we are unable to transfer your swimmer to the appropriate class due to a lack of availability, a refund may be considered at DAAC's discretion. Any approved refund will be issued less a $15 administrative fee to cover registration processing and the reserved class space.
Q: How can I help my child continue improving outside of swim lessons?
A: DAAC offers recreational swimming during various times throughout the year. Visit the Recreational Swimming section of our website for current schedules and additional information.
Q: My child has completed all (or most) of the swim lesson levels. What's next?
A: DAAC offers a competitive swim team for swimmers ages 5–18, with both summer and winter seasons.
For more information, visit the DAAC Swim Team section of our website or email [email protected].
